Inspiring the world with innovation!
If you want to transform your customer experience, you can take a page from the playbook of the Digital Masters. Digital Masters are the ones who do digital transformation better. They do so by building better digital capabilities and better leadership capabilities. And when it comes to customer experience, Digital Masters also do things differently. …
You need to transform your business so it’s ready and resilient for your ever changing world. Your Future Business needs you to do this now. Jennifer Choo, Jean Oi, Christopher Thomas, and Xue Wu wrote an interesting article in The Diplomat, called After Covid-19: Rebooting Business in China. It’s a survey of Chinese business leaders …
I’m going to share what I’ve learned about creating a digital culture, based on what I’ve seen from companies around the world. You can think of culture as the shared values, attitudes, behaviors, and beliefs that characterize and guide a company. My favorite explanation of culture is from The First 90 Days, where the author …
“Success today requires the agility and drive to constantly, rethink, reinvigorate, react, and reinvent.” — Bill Gates As leaders are learning how to be more Agile and how to improve agility in their organizations, they look to User Stories. Leaders are discovering how User Stories are a powerful way to prioritize and focus. The power …
With disruptive technology changes around every corner, it can be tough to keep up. Between Cloud, Mobile, Social, and Big Data as well as the Internet-of-Things, business leaders are re-imagining and transforming their customer experience, their workforce, and their operations, at a pace, that was never before possible. Here are seven habits of highly effective …
