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Information Architecture

Knowledge Bases at Microsoft

What I Learned Building Knowledge Bases at Microsoft

“Knowledge is life with wings.” — William Blake I learned a lot from building world-class knowledge bases at Microsoft over 25 years.   Mostly I learned how to learn faster by organizing incredible libraries of profound knowledge. But also I’ve learned that knowledge is an incredible competitive advantage. The value of your skills is the value …

Read moreWhat I Learned Building Knowledge Bases at Microsoft

Website Design Patterns

So many Web sites fail at helping users complete tasks or find the information they need in a simple way.   E-Commerce sites like Amazon tend to do a better job than a lot of sites here because they have a tight feedback loop for customers completing their tasks.  Basically, they keep the score on their …

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Information Architecture, Navigation Design, and Graphic Design

There’s often confusion over the distinction between information architecture, navigation design, and graphic design.  One of my favorite books that explains what these terms are and the distinctions is the book, The Design of Sites, by Douglas K. Van Duyne, James A. Landay, Jason I. Hong. Van Duyne, Landay, and Hong define the terms as …

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Simple Information Architecture

Imagine if you were tasked with mapping out the existing Microsoft developer content spanning Channel9, the MSDN Dev Centers, MSDN Library, Code Gallery, CodePlex, the All-in-One Code Framework, etc..  How might you go about it? Imagine if you had to create an information architecture that encompasses customer scenarios, content types, products and technologies, publishing channels, …

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The Law of Human Relevancy

Information becomes more relevant with the help of the right people. You might say information gets by with a little help from your friends. Yesterday, Ed Jezierski helped me word a “law” that I use for important decisions and that I see show up quite a bit in a number of places.  It’s the law …

Read moreThe Law of Human Relevancy
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About Me

JD I am J.D. Meier. I help leaders change the world. Learn more...

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