Better Leaders. Better Results.
“Knowledge is life with wings.” — William Blake I learned a lot from building world-class knowledge bases at Microsoft over 25 years. Mostly I learned how to learn faster by organizing incredible libraries of profound knowledge. But also I’ve learned that knowledge is an incredible competitive advantage. The value of your skills is the value …
So many Web sites fail at helping users complete tasks or find the information they need in a simple way. E-Commerce sites like Amazon tend to do a better job than a lot of sites here because they have a tight feedback loop for customers completing their tasks. Basically, they keep the score on their …
There’s often confusion over the distinction between information architecture, navigation design, and graphic design. One of my favorite books that explains what these terms are and the distinctions is the book, The Design of Sites, by Douglas K. Van Duyne, James A. Landay, Jason I. Hong. Van Duyne, Landay, and Hong define the terms as …
Imagine if you were tasked with mapping out the existing Microsoft developer content spanning Channel9, the MSDN Dev Centers, MSDN Library, Code Gallery, CodePlex, the All-in-One Code Framework, etc.. How might you go about it? Imagine if you had to create an information architecture that encompasses customer scenarios, content types, products and technologies, publishing channels, …
Information becomes more relevant with the help of the right people. You might say information gets by with a little help from your friends. Yesterday, Ed Jezierski helped me word a “law” that I use for important decisions and that I see show up quite a bit in a number of places. It’s the law …
