Information Technology Infrastructure Library (ITIL) at a Glance
Here is a map of the Information Technology Infrastructure Library (ITIL) v3. ITIL v3 is organized by ITIL stages, processes, and sub-processes. Via Wikipedia: “ITIL describes procedures, tasks and checklists that are not organization-specific, used by an organization for establishing a minimum level of competency.” You can find an explanation of the ITIL processes at …